Among the benefits from sharing such information:
1) SCS users as whole will always be up-to-date on staff changes in SCS thus facilitate them in performing duties especially when dealing with agencies concerned (especially on movements related to top management.
2) SCS users can express gratitude and congratulate officers which are going to retire or on promotion.
This is just a suggestion, subject to the willingness of the agencies involved especially HRM(JKM) to share such information to SCS users. Information should covers if possible all agencies under SCS - State Departments, Ministries, Local Authorities and Statutory Bodies.
Contoh Judual.
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Jenis Perkhidmatan: Kawasan: Jadual:
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Potong Rumput Taman x,y,z Sekali sebulan
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Kutip Sampah Taman x,y,z Setiap selasa dan Rabu
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Notis: Sekiranya jadual ini tidak dipatuhi, sila maklumkan kepada pihak kami di 082-xxxxxx. Kerjasama yang diberikan amat dihargai.
Kebaikan yang mungkin diperolehi:
Dengan informasi tersebut, orang awam boleh memantau sama ada kontraktor yang dilantik telah melaksanakan tugas yang diberi dengan sempurna. Sekiranya ianya tidak dilakukan dengan sewajarnya, orang awam boleh lah menghubungi Majlis Daerah yang berkenaan agar tindakan wajar boleh diambil terhadap pihak berkenaan. Ini dijangka dapat mempertingkatkan mutu perkhidmatan seumpama itu kepada orang awam disamping mengurangkan aduan awam serta mempertingkatkan imej Majlis Daerah seluruh negeri.
Bayaran terhadap perkhidamatan yang tidak dilaksanakan oleh kontraktor juga boleh dielakan, sekiranya orang awam sentiasa memberi maklumat mengenai status perkhidmatan yang mereka harus nikmati.
Proposed new features of the proposed revised T.256:
"Signature Of"; the proposed version shall be divided into two columns of Transport User and Officer Authorising Journey. This would enable either the actual user or transport officer to sign in their own respective column whereby the current version only provide a column titled "Signature Of Officer Authorising Journey" which only suitable for Transport Officer to sign on. The current T.256 cannot accommodate circulars instruction to instruct The Actual User to sign on the T.256 and Transport Officer to sign in the case of the the vehicle was being used by visitors or non staffs or when the vehicle is only driven by the designated driver.
Two columns for petrol purchase. As the related circulars allow two purchase to be made in a day, therefore, two columns for petrol purchase is essential.
The "Checked By" column is to accommodate the circulars instruction for the Transport Officer to check and sign the T.256.
Finally, the denomination of "Miles" is replaced by "Kilometer" as the speedometer in the vehicle is displayed in kilometer.
SCS should come up with a standardised system where all agencies/supervisors can monitor all the tasks given to others. Among examples of this kind of system available in the market is ClickUp and Trello. By using the system, all assignments inside an ageny can be monitored effectively and efficiently while HOD can immediately access the status of the assignments in real time.
Currently, public were not given sufficient opportunity to comment on government policy. In most of the events, a policy is only explained to the public when we want to implement it. As a result, some policies become a failure because it is not accepted at the ground level; either it is not well deliberated or it does not suit to the needs of the people.
A creation of portal (public e-participation) is suggested to be used as an avenue to encourage more public participation from various locations at any time, in determining the policy papers.
Through the internet/portal and with the assistance from the media, policy papers are to be made available on-line and it is used as a consultation platform for public to provide their feedback. This portal can also be used by the government to justify the rationale of their proposed policies.
In addition, it is also convenient for the public to participate in a discussion as sometimes our brain stops functioning when we want to express our ideas publicly during a debate/public assembly. In other words, public are no longer dependent on “Hari Bersama Pelanggan�public assembly (conducted by District Offices to explain government policies) to express their requirements and needs.
As a result, a more significant suggestion for improvements can be proposed as ample time is given to the public to write and analyse on the implication of any proposed policies.
In view of this, public who actively contributes towards the materialization of a policy should also be acknowledged and the award could be presented during the “Hari Perkhidmatan Awam Negeri Sarawak�any official government function.
On the other hand, this method could also be extended to individual that contribute to the betterment of the functions of any government organizations. For instance, public who recommend innovation that could significantly improve the traffic flow during the construction of sewerage project in Kuching town should be given a recognition by the Sewerage Department during their “Hari Alam Sekitar Sedunia� etc.
Dengan adanya telefon pintar, beberapa faedah boleh diperolehi seperti berikut:-
a) Pegawai di Kuching (yang berada di dalam pejabat) turut mendapat maklumat yang sama pada hari lawatan kerja diadakan;
b) Isu dan masalah dapat diselesaikan/ diberi cadangan penyelesaian oleh pegawai yang berada di Kuching;
c) Bilangan pegawai yang menghadiri lawatan kerja dapat diminimumkan; dan
d) Masa dan kos dapat dijimatkan (kapal terbang, tuntutan elaun dan hotel).
Unit Pembangunan Usahawan Bumiputera, Jabatan Ketua Menteri
Working with a tablet during meeting share of file and document will improve productivity. Paperless, the use of paper can be reduce as most document is shown in tablet
To help our Sarawak Civil Service staff and promote of using the stair to go to their respective department. With the stair master doing annually and promote early and attractive prize to be won. The staff will train in the morning going to working, and after working hours. The main objective is to promote healthy lifestyle.
Open Wifi for visitor to use during meeting. This is can be control by SAINS. This can be done, it is not hard to implement. The password can be control by SAINS can give to the visitor when ask upon.
The up-to-date information can be share in the website. The information is only share to the respective units only. Access of the information is can only be obtain by the Units Staff only, and can only be share upon request.
Transportation can be done using the ready SG fleets that SCS have or get a bigger Van for this. This give ease for the staff to come to work and going home. With this help to reduce staff come late to office hour and help the SCS Staff.
In this submission, I will present three things. First, The Issues, issues that is related to communication, which comes from my point of view. Second, The Ideas, which I believe will improve on ways we could communicate effectively. And lastly, The Benefits, why is it important to solve the issues with the ideas that I will present later. By following this Road Map, I hope that it makes sense why a seed of innovative ideas were required to solve the issues in order to reap the benefits.
The Issues
From my experience working as a CBG for two and half years, I’ve seen a lot of things. I have wondered on many occasions. I always ask to myself “Why?” Why do we have to do it like that or like this? Why do we have to complicate things that are simple? And why there was no improvement on things that had existed long time ago? Therefore, here are four (4) issues related to communication that I think need to be addressed, need to be improved in order to achieve a World Class Civil Service.
1. Multiple formats of letter
For a start, we communicate with too many formats. There is a “minutes” for within CMD. Official Memo for Ministry, R&DO and State Departments. Another format is the official letter with a letterhead, which is used for Local Authorities (PBT), Statutory Bodies, Federal Government, NGOs and private sectors.
This seems not so much of an issue, but I once sent six (6) letters with multiple formats on one single subject to those organisations. The subject was simple which is to update user listings and yet it was very complicated to draft six different letters. It was very confusing and a slow process. It takes six times longer to draft six letters, rather than just one. Let’s say it takes five (5) minutes to draft one letter. That means, it takes thirty (30) minutes just to draft all those letters.
Those letters of course need to be checked by supervisors, and so it takes six times longer for a supervisor or senior officers to check those letters before approved. Let’s say it takes two (2) minutes to check each letter. So, it takes twelve (12) minutes to check all letters. Eventually, the director also had to read them and signed them. Give and take three (3) minutes per letter and so, it takes eighteen (18) minutes. In the end, it takes about one (1) hour just to prepare, approve and sign those letters. That’s the same amount of time that could be used for Morning Prayer to discuss on any related matter to improve the civil service or routine works.
The scenario is perfect, but what if there was an error and corrections need to be made. Thus, amendment needs to be done and the draft person needs to make sure there were no mistakes in any of the letter. This situation definitely will take much more time and will not make things much easier. It is certainly exhausting.
2. Too many papers
Currently, we are too dependable on paper as the mode of transport for any type of information. We used it a lot. We used it when we want to present a report to supervisors. We used it when we want to send information on a training session and the recipient will used it just to say, “Yes, I’ll come.” Instinctively, this feedback needs to be saving as a record and put into a physical file. As time goes by, the file gets bigger and thicker. The more feedback received, the more files opened. The more files opened, the more space needed. And this is the time where it becomes a problem.
There are a couple of problems with physical files in a file room. First and foremost, it’s about accessibility. How many times did you ask other staff if they had borrowed a file that you are looking for just because they were not in the file room? Well, I faced this situation a lot of times and it was not easy looking for a lost file especially when the one who borrowed it was not in the office. Secondly, it’s about the space. It is such a waste to use a large space just to put lots of files. While there was other important physical objects; e.g. promotion materials, why waste a big space on papers that could be scan as PDF files and put into a digital folders in the computer?
Believe it or not, papers are difficult to handle. Currently, in order to send the papers to the intended receiver, there are only two methods. It’s either fax them manually or send them by mail. These methods are not effective. The fax output might not clear, the intended recipient might not received it and it is a slow process if the fax was intended for all agencies. Using mail courier services has its own problem. There was no guarantee how long will it takes for a mail to reach the intended receiver. For all we know, the letter might be lost at the time between receiving a sign from the director and the time where the intended recipient opens the envelope. There was so much uncertainty. Like I said in the summary earlier, it might take one week for a letter to reach a destination within one kilometre distance.
Last but not least, using papers as the mode of transport for information is an unnecessary wastage. I’ve seen a lot of times where people prints things irresponsibly where in the ends it goes to the shredder machine or dustbins. While this situation definitely wastes the papers, it also waste the ink of the printers, and the energy used while printing the information. Enough said, using papers is absolutely not the best way to transport information in this digital world.
3. Awareness on Relevant and Important Information
If you ask any person about the importance of Bakun Dam in the SCORE Project, will they be able to give you the reasons? If you ask a person from the support group about SCS Transformation Framework on the Vision, Mission, Strategic Thrust and Core Values, will they be able to confidently answer it? Are they aware about it, remember it, and ultimately understand it?
First, let’s talk about awareness. I believe that civil servants are aware about the framework. They know that it exist, but they don’t know its’ contain even though they passes through the info on the “fishtail” all the time in the morning, afternoon, and evening. In fact, there is a portal dedicated for such info. Unfortunately, through my chat with some permanent staff, they don’t know about it.
In terms of remembering the most important information in the State Government, the information was not emphasized enough in every meeting, discussion and briefings that I have attended. These resulting on staff that were not kind and caring when speaks on the phone. There was no sense of urgency and ownership when an agency received a complaint and there was no integrity when confidentiality was breached. These situations absolutely reflect badly on Sarawak Civil Service in general.
At last, the understanding of the reason why those words are important. Once again, I found that some people do not understand on the meaning of Integrity, Kind and Caring, Professionalism, Sense of Urgency and Ownership, Team Spirit and Result Oriented. There is so much to talk about on these topics but let’s just say that people mostly didn’t incorporate these elements when they work in handling customers. Unless the staff understands on the message in that “house”, the road to World Class Civil Service will never be straight.
4. Employee Channels of Communication
Supervisors or senior officers can’t think and provide all the answers. They can’t work alone. The responsibility to improve SCS does not rely on them entirely. They also require advises and inputs from support group and frontline staff. On the contrary, support group and frontline staff also needs the support and empowerment from supervisors and senior officers. However, from my point of view, I could see this type of communication was rarely done. To be exact, there were not enough channels provided for these people to give opinion and provide feedbacks.
Feedback forms, Brown Bag Seminar, Hari Bersama Ketua Jabatan (HBJ) and suggestion system like SCSii are not enough. While those channels are provided, encouragement from supervisors and senior officers are also needed to inspire and motivate support groups to give ideas and suggestions for future improvement. Otherwise, the staff will keep the ideas to themselves and that is surely makes no differences in their routine works. This incapability of support staff to be proactive is definitely going to burden the supervisors that will results on slow performance and low productivity.
The Ideas
Since the issues was clearly explained and established, I will present and explain some ideas that I believe will be able to solve the problems. However, as much as I’d like them to be applied, the truth is some of the ideas might not be applicable to some areas or agencies due to some restraints or technical issues. Nevertheless, it is worth to try on a small scale first in order to identify weaknesses and reactive issues due to implementation of the ideas. The important thing is that assurance is compulsory after implementation.
Now, let’s see what we can do:
Issue 1 – Multiple Formats of Letters
The solution is simple. One standard format of letter for all Relevant State Agency. It’s easy, simple and understandable.
Issue 2 – Too Many Papers
In order to replace papers as a mode of transport for information, a Paperless System is the solution. Here is what the system should look like:
• Being paperless, there is no paper used. Email is the new mode of transport.
• Fax is delivered digitally from computers and incoming fax will be automatically converted into a digital PDF file.
• Every record of IN and OUT letters is recorded digitally into a database. Any information must be recorded into an easy to access database.
• Going digital, security is definitely the top priority and thus, a backup is required.
• RSVP for functions, seminar and meetings must be online. Email is one of the methods that could be used.
• Reports will have their own secured database.
• The information is mobile. A Smartphone application could be develop for easy access on the files or any other types of information.
• Controlling and Monitoring could be done easily and effortless when every access to the information was done digitally.
• There are many other possibilities when we go paperless and ideas mentioned above was just a few.
Going digital and paperless certainly has drawbacks and concerns especially on Security. That’s why security should be put into focus when Paperless System is going to be implemented. However, if the payslips could be send to the staff through email, why not any other information. Nevertheless, Confidential and Top Secret Information should be kept as papers.
Additionally, the inception of Paperless System is definitely requires a lot of investment in terms of time and money. In fact, to really explore the implementation of Paperless System, this idea could be used as a KIK project for next year.
Issue 3 – Awareness on Relevant and Important Information
The idea here is to make sure that civil servants aware, remember and understand any Relevant and Important Information related to Sarawak Civil Service, especially the SCS Transformation Framework and SCS 10-20 Transformation Action Plan.
In order to make sure that people aware of the information, the channels used must be creative, easily accessed and clearly visible. Traditionally, conventional method such as fishtail, website and information screen could be used effectively if used creatively.
For example (in Wisma Bapa Malaysia):
• Information Screen should be visible when people were waiting for the lift at the lobby area but the reality is both screen was not visible and information was not easily readable from the waiting area. People don’t want to stand in front of an information help desk or automatic door just to read the information. It is just uncomfortable.
• The Information Screen should be also provided in every office. To get any latest info or upcoming events.
• Another strategic area to put the screen is in the cafeteria. While people were eating, they could read the information as well.
• Apart using the information screen, the lift itself could be used as a platform for marketing. A sticker of SCS Transformation Framework could be used on the door. An information slot panel could also be installed in the lift walls. There, people could put any new information or latest updates. For more advance, an LCD screen could also be installed inside.
• In the screen, it plays a montage video of WBM/SCS or SCS Transformation Framework or SCS 10-20 Transformation Action Plan.
• In digital world, internet access should be much more effectively used for an effective communication. SCS portal news should be updated daily where a mechanism for retrieving information from all state agencies should be developed. A calendar for upcoming events in the portal should be provided.
• Apart using a computer to access the information from SCS Portal, another alternative and creative ways to do it is by using a Smartphone Application. It’s fun, easy and of course effective.
• Lastly, one of the best communication tools is the social networking which includes Facebook and Twitter. Latest info, new updates, and upcoming events could be published within seconds. Of course, the concern here is about monitoring. So why don’t we just assign a webmaster or CIO to monitor the social page. If the Federal Government can do it; e.g National Registration Department (NRD) or Employee Provident Fund (EPF), which had won many awards, so why can’t the State Government do it?
In the first stage, it’s about getting people to know about the information. It’s about disseminating information from the Top Management to Front liners. However, in the stage of remembering and understand the importance of those information, it is depends on how supervisors and senior officers could lead their staff.
Easily, they could just ask the staff to remember the framework bluntly. Over time, they should remember the words by heart. However, there is no point if they don’t understand why they have to remember it, or what can be done to apply the information that they received. It’s like going to a training session without any output. There is no point attending training session if lesson learned can’t be applied in the work station. At this point, it is important for supervisors and senior officers to be role models and communicate the information effectively. Without understanding the reasons, it will be difficult for support groups to contribute ideas for improvement. Without inspiration and motivation, it will be difficult for them to be proactive and takes action towards A World Class Civil Service.
Issue 4 – Employee Channels of Communication
In order to encourage and motivate the staff to speak up and give ideas or solutions, it is vital for supervisors and senior officers to play their role effectively. The role of a supervisor is not just about leading, making plans and giving directives, it is also about motivating and teaches their staffs to think and innovate in the best interest of vendors, suppliers, other agencies, customers and of course the public. It’s like an ancient Chinese proverb, “Give a man a fish you could feed him for a day. Teach him to fish you could feed him for a lifetime.”
In order to do just that, first, the feedback forms and suggestion system must be fun and creative. Staffs are allowed to speak freely and give ideas to the best interest of customer focus. In meetings and discussions, support group should be allowed to speak up and argues positively. Doing this, every levels of the organization could take the responsibility and leadership to serve public as a World Class Civil Service.
Once those ideas were submitted, it is once again the responsibility of a supervisor to see it through. Make sure the ideas will be put into action, or at least, for consideration. This indicates the levels of commitment for Top Management to improve the civil service. This is also to show that the ideas, feedbacks and suggestion won’t go down the drain. Therefore, it is essential for supervisors and senior staff to lead and motivate so that leading from all levels is possible and meaningful.
Given the opportunity to speak and give opinions; appraisal, recognitions and rewards should be in place. While money does motivate people to work harder, it won’t last. Publicity in the website, lobby screens, Hall of Fame bulletin boards, magazine covers should be much more enduring. Believe it or not, this type of heartfelt recognition doesn’t cost much. At least, a standing ovation in staff meeting would means a lot to an individual. This type of recognition is simple, easy, and yet very meaningful. In time, others would also be motivated and inspired to do their works harder and smarter.
The Benefits
I believe there are many benefits if the ideas presented here will be implemented in the Sarawak Civil Service. Nevertheless, issues might arise and problems will occur on other areas once the ideas were implemented. However, given a serious thought on the ideas presented, it was mainly focused on three benefits:
1. Easy
In communication, the ideas shall encourage a message to be easily delivered and easily accessed. An email is of course easily delivered. It takes seconds for an email to reach the receiver. With a click of a button, an email could be send to all relevant agencies instantly and simultaneously. Furthermore, when talking about accessibility, the channels used to reach the staff will be strategically positioned and easily visible. In addition, it provides a creativity and attention grabber.
2. Fast
When things are easy, the staff could do their works much faster. The times it takes to send and receive information will be much faster. After all, when things could be done much faster, productivity will be much higher.
3. Effective
According to Google, Effective means “Successful in producing a desired and intended result”. In communication, when the intended receiver understands the message delivered, it was considered as a success. The key points or the trigger here is the word “understand”. Therefore, in order to understand the vision, the staffs’ needs to be motivated by the mission, supported by the thrust and do their works based on the core values.
In conclusion, A World Class Civil Service needs an effective communication system. The system used must be easy, fast and effective. The reason why; no matter how much we discuss, no matter how much we make plans and no matter how much we give directives, the staff could not follow, contribute and make some changes. Ultimately, make a difference in the current transformation process of Sarawak Civil Service.
Whereas, during the rest of the week, business shirts, suits, ties, trousers, and dress shoes would be the norm, on Casual Friday workers might be allowed to wear more casual dress. Some companies might allow jeans, casual blouses or T-shirts, hoodies, track jackets, and sneakers/running shoes or even stocking feet, but others require business casual or smart casual dress. Some offices allow a themed dress down day. On this day, even managers in such workplaces are allowed to dress down.
The idea is to make wakaf a norma for muslim in Sarawak. And by making this electronic based in this case a web based so that muslim can do wakaf when they have money and they can submit the payment and get a resit for people to do taxation diction. Or include paybillsmalaysia with the means to pay wakaf.
Presently, the digital signature not yet been practice in Sarawak Civil Service. It has caused problem in approval process timlines/ getting authorizing signatures from any authorized officer if he is away from office (maybe outstation).
It is very useful to streamline business processes, reduce time and cost associated with traditional paper based document signing.
Untuk memudahkan @ membolehkan mana-mana pihak yang kehilangan atau menjumpai sesuatu barangan/dokumen yang hilang memaklumkan/ menghebahkan kepada yang pihak berkenaan supaya mendapatkan semula barangan/dokumen tersebut memandangkan pada masa kini TIADA kemudahan tersebut disediakan.
Ini salah satu usaha menggalakkan amalan integriti (antara 6 shared values/nilai murni) dikalangan penjawat awam/orang awam.
Before any proposal of developments project being approved or implemented, a ground survey shall be carried out to ensure that the project is really needed for the community within proposed area. Data's shall be collected in a proper manner such as interviews, meeting, and other appropriate methods and to be analyse, then the result of the survey will become one of a compulsory supports documendation for the project.
This also will ease the implementation agency to priorities the project base on community needs.
Eventhough the number of the implemented project ended as a "white elephant" project not many, but it happen in almost of the district in Sarawak.
We have Media Repository Portal that store images, articles and videos on Sarawak and Sarawak Civil Service. This media can be used for other website such as CMD Website, Agencies website and SarawakNet Portal
MAMPU is introducing Open Source system that allow agencies to use the system for free. there are few categories of system under MAMPU and the agencies can download the system from www.ossc.org.my website. This helps to reduce the price of developing a system and at the same agencies who share their system can participate in ICT competition held by MAMPU every year. MAMPU also provide technical support in developing ICT system for free.
1. Only Authorised personnel can enter building premises.
2. Roofing from the parking to the premise entrance
3. 2-3 storey parking building to accomodate more cars
1. medical card that represent the staff is government servant
2. can be use to represent GL especially at normah medical hospital
3. reduce paper wastage
4. medical card can also be used for insurance (if any), security card and staff card (3 in 1)
Entrepreneurs who wish to enter a business incubation program must apply for admission. Acceptance criteria vary from program to program, but in general only those with feasible business ideas and a workable business plan are admitted.
Although most incubators offer their clients office space and shared administrative services, the heart of a true business incubation program is the services it provides to startup companies.
The amount of time a company spends in an incubation program can vary widely depending on a number of factors, including the type of business and the entrepreneur's level of business expertise. Life science and other firms with long research and development cycles require more time in an incubation program than manufacturing or service companies that can immediately produce and bring a product or service to market.
JAIS continously update the Halal Status Restaurant in the JAIS website. However in order to retrieve the information, the users has to go through many steps including visiting the website and download the file (pdf format) into their mobile phone. This is quite troublesome because not everyone know JAIS website address and downloading the file is time consuming and consume huge data services.
Therefore by having mobile application that is already install in the smartphone, the user can easily check the information anytime anywhere. as the common concept of mobile apps, updating latest information into smartphone can be configure automatically or manually. apart from checking halal status, we also providing direction (maps), sms, order online which is convenient way to book.
1. each land application consists of different data flow
2. inside data flow consists of process, duration of each process, cost involve, requirement and involvement of other agencies
3. the data flow will also helps land survey in terms of continously improve their work process through out the time
4. data flow also helps user and land survey where certain process can be done simultaneously or concurrent.
5. it can be transform into ict system where land survey can do tracking for the cases and proactively inform the applicant whenever the process has completed or inform them to prepare certain documents , money or to prepare the next action (engaging survey board or architect firm)
1. Log in through SarawakNet Portal (www.sarawaknet.gov.my)
2. User can access relevant ICT system/portal (eg. LMS, SCS-ii, CeRMIN, e-Prestasi and etc)
3. CIO or ACIO of the agency will control the accessibility of the users for those that are specific or unique to a particular department or agency. For instance LASIS is only accessible to relevant personnel in Land & Survey
4. Security - Log out automatically after the system is left idle for a period of time. (e.g. 5 minutes)
5. Convenience - Only log in once and also we use the same password. (e.g. PROACT and email using different password)
6. Motivate User - The convenience of single log-in can motivate and encourage user to browse other ICT application. This will contribute to improvement of usage of all application especially in the aspect of knowledge sharing.
1. To capture all creative and innovative ideas into a single data bank as it is necessary to create a system to consolidate all these ideas. We already have SCS-ii which could be used to serve this purpose. Therefore SCS-ii and other application (i.e. KFA portal and Talikhidmat) usage can be optimized without the need to develop new ICT application.
2. This will also avoid duplication of ideas and redundancy of existing ideas/projects as users are able to identify and analyze the ideas/projects within the Data Bank.
With the Unit names printed next to the floor button in the elevator, not only it will be an added feature of 'user-friendly' to the civil servants but also convenient for public in knowing which floor buttons to be pressed while in the elevator.
Letters of invitation for training are converted to PDF and uploaded in SCS Portal under "SCS Training". These letters do not need to be faxed and this is time saving. Operationally, it keeps the section more efficient and less burdened with the faxing and confirmation. This also avoid the common hassles of unreceived fax or poor fax quality.
Once the letters are uploaded, we just need to call up key focus person in the relevant Units/Departments/ Agencies to download the letters for action.
Anyone can trace the SCS Training to check our previous training record.
Anugerah "Zero MC" telah lama diamalkan di kilang-kilang besar dalam usaha memastikan semua pekerja mencapai kehadiran 100%.
Dengan menggunakan kaedah yang sama di Perkhidmatan Awam Negeri Sarawak, Sijil Penghargaan "Zero MC" secara tidak langsung akan menggalakkan penjawat awam sentiasa menjaga kesihatan masing-masing melalui aktiviti riadah dan pengambilan makanan yang seimbang.
Penjagaan kesihatan sangat membantu untuk membina tubuh badan yang cergas dan minda yang cerdas dalam mengharungi suasana dan tekanan kerja dengan lebih cemerlang.
Kesimpulannya, kesihatan fizikal dan mental yang sempurna akan melahirkan penjawat awam yang mampu berfikir secara kreatif dan inovatif dalam memberi sumbangan kepada agensi masing-masing dan seterusnya meningkatkan mutu Perkhidmatan Awam Negeri Sarawak.
Sistem Tempahan Bilik Mesyuarat Secara Online membolehkan pegawai yang bertanggungjawab menyemak kekosongan serta melihat kemudahan-kemudahan bilik mesyuarat yang disenaraikan dan seterusnya memudahkan pegawai yang terbabit membuat tempahan mengikut kesesuaian masa dan jenis mesyuarat yang hendak dikendalikan.
Pembangunan sistem ini secara tidak langsung akan memastikan semua jabatan atau kementerian di seluruh Negeri Sarawak mendaftarkan kewujudan bilik mesyuarat di bangunan masing-masing beserta dengan pegawai yang boleh dihubungi, lokasi, kapasiti, kemudahan yang disediakan serta “caterer” yang boleh digunakan. Dengan cara ini, pegawai tersebut tidak perlu membuat panggilan telefon, menulis minit atau memorandum rasmi kepada jabatan atau kementerian yang berkaitan untuk membuat tempahan.
Kesimpulannya, sistem tempahan ini akan dapat memperkasakan lagi budaya kerja penjawat awam yang berasaskan teknologi maklumat dan seterusnya menjimatkan masa dalam usaha untuk meningkatkan produktiviti kerja dan menambahbaik kualiti perkhidmatan.
The relevant agencies can identify few division as a starting point. For a start, major town such as Kuching and Miri.
From there, based on the package selected, the tourist have the opportunity to select the places they want to go and the package included the following items:-
1. Stay at local Homestay
2. Adventure and Knowledge on Flora and Fauna such as boat ride, surfing, jungle exploration, workshop and jungle activities where other agencies can contribute such as Sarawak Biodiversity, Sarawak Forestry Corporation, Sarawak Forest department and etc. Apart from adventure, the tourist can also benefit something on what government agenda to preserve forest in Sarawak.
3. Local delicacy based on division - umai in Mukah.
Every induction group (1, 2 & 3) are require to visit the IRC and learn the development of SCS since the inception in 1841 and how it evolve after merdeka and finally the strategies and plans to achieve the vision of SCS as World Class Civil Service. The participants also require to study the various component of the IRC and present the outcome of the IRC from their perspective. It can be elaborated in the context of type of new knowledge discover from the IRC or information that you gain from the IRC, future prospects or ideas to improve IRC, the participants roles in improving IRC and etc.
Visiting the IRC is the fastest method for the participants especially new intake to understand SCS in holistic manner as the information is presented in various format; posters, video or slide show and touch screen kiosk.
The following technical programs are open to officers require the skills and competencies to do their work and interested officers who wants to improve their knowledge.
ICT Programs (suitable for ACIO, CIO, Webmasters and work related): -
1. Graphics
2. Database
3. Project Management
4. ICT Security
Agriculture:-
1. Tree Planting
2. Technology in Agriculture (i.e. Technology in seeds, Equipment)
Sarawak merupakan sebuah negeri yang besar dan setiap bahagian mempunyai keunikan yang tersendiri. Oleh yang demikian wajar sekiranya setiap bahagian mempunyai pusat kraftangan tersendiri. Antara manfaat yang boleh diperolehi adalah seperti berikut: -
1. Mengenengahkan keunikan setiap bahagian (i.e. Belacan di Bintulu)
2. Mewujudkan lebih ramai usahawan di setiap bahagian.
3. Produk yang boleh dipasarkan adalah seperti pakaian, makanan, perhiasan, pakej pelancongan (i.e. Homestay) dan sebagainya
4. Memudahkan pelancong membeli barangan tersebut secara terus dengan ushawan tanpa melalui orang tengah atau agen.
5. Secara tidak lansung, dapat mempromosi tempat-tempat menarik di bahagian tersebut.
The events can be categorised as Private (within their own agency), Common / General (open to everyone) and Government Agencies only.
Based on the selection above, the events will be synchronised throughout the calendar system available in agency website and portals (talikhidmat). This will allow any users/visitors aware any events that occur or organised by particular agencies especially events under the category Common/General and Government Agencies only.
This method also encourage participation from the public and eventually more engagement between Government servants and Public
Using single portal for reporting on any update, changes or new policies and guidelines.
The information also made available in the form of smartphone application (android and IOS) that can notify the users immediately on any latest info or updates.
State Agencies are required to upload the policies and guidelines (forms, policies and information paper / letter) to the portal. An alert will be send to the user phone or inbox to inform them the update or new information.
ianya sama seperti menggunakan almanac yang sedia ada cuma bezanya ia boleh diakses dimana-mana tanpa perlu membuka almanac dalam bentuk hardcopy.
Dalam aplikasi ini juga perlu disertakan nama-nama kabinet negeri sarawak, Direktori telefon dan alamat mustahak kerajaan negeri sarawak, Penggal Persekolahan,Kelepasan Am,Bahagian dan Daerah Pentadbiran Sarawak, Jadual Waktu Solat dan sebagainya.
Aplikasi Tambahan yang perlu ada ialah Kalender aktiviti yang dianjurkan oleh seluruh Jabatan di Kerajaan Negeri Sarawak dengan menyediakan penggera sokongan dalam aplikasi tersebut.
To have one column of the tel contacts, name of officers and the email add and fax no of all the officers under JKM. The caller need only to click that column and look for the relevant officers and call them directly.
This is also to assist the telephone operator taking up call from those enquiring the tel no of those officers concerned. At the moment JKM does not have an official telephone directory of those under JKM.
Copyrights issue aside, the top Google search for "Sarawak almanac" returns a link to a concerned citizen's website which features a crude, digitally scanned copy of the Sarawak Government almanac. This task of disseminating public information, however, should have been the duty and prerogative of Civil Service. The efforts taken by this individual expresses demand for a digitally-available official dates, events and information by the public. There are also unofficial feedbacks with regards to the scarce availability for almanacs to the public.
An online version of the almanac is of the barest requirement; nevertheless, it can be speculated that a mobile application ("app") would serve the greatest utility for the user. For maximum user-exposure, this intelligent app would have to be compatible with the most popular smartphone platforms (Apple, Blackberry and Android).
The user interface would not discount the app's ability to automatically synchronise holidays (the most important dates on the almanac) on the calendar, or to retrieve other selective data for specific users, particularly tidal information and historically-significant dates. This app may also integrate additional information, such as facts and figures for the State of Sarawak.
The creation of this app is achievable with the technical expertise of the ICT unit, with comprehensive beta-testings to involve participative users familiar with useability of apps to review and redesign the interface, if necessary. The project manager would also require the assistance of capacity-building graduates to prepare prove-read texts if softcopies are not already available.
It is recommended that this app is available freely to the public, with the provision that “advertisement spaces” are available at the Government’s disposal. This also doubles as a tremendous opportunity to provide news and promotional blubs related to the goals and collective efforts of the civil service.
The mode of payment is particular useful for those Government officers or public from outstations or other Divisions whereby they have missed the office working hours for payment on the same day. Government Officers or public may return to their station on the same day leaving the parking coupon unpaid.
2. Penalty will be imposed if it remains unpaid after few working days. This would create unsatisfaction to the Government offiers or public as parking coupon can only be paid within the same Majlis.
The current practice of creating of Bank Code & Bank in System SIFBAS can only be done by Treasury HQ. This is a very slow process as all users have to send the particulars to Treasury Headquarters for processing. The creation of new bank code may take over a week or even 2 weeks in the event officer concered is on leave/sick leave/on course or over loaded with other important matters.
2. The main reason behind is that control of creation of bank code & bank has no added value to the payment prosesses. The centralized control of creation of bank code & bank is not effective at all as there are so many mistakes in the system. e.g. invalid bank code & bank address, incorrect bank code & bank address, incomplete bank address.....
- (a) invalid bank code e. g. ' HLB', 'ABB'. The bank code for Hong Leong Bank Berhad is 'HLBB'. Affrin Bank Berhad is 'ABB' , but the bank code for AmBank Berhad, Beautiful Jade Centre, Miri is also is' ABB'. now 'ABB' stands for Affrin Bank Berhad or Ambank Berhad ? (b) Invalid bank code & bank e.g. Southern Bank Berhad, 181, Jln Rubber, Kuching. Southern Bank Berhad 282, Jln Rubber, Kuching. Southern Bank Berhad, Johor. Southern Bank, Pulau Penang. BSN, Jln Keretapi, Kuching. BSN Wisma Saberkas, Kuching. CIMB Bangunan Cheema, Kuching . Hong Leong Bank Berhad, 8 Carpenter Street, Kuching. Hong Leong Bank Berhad, Electra House Kuching. EON Bank Berhad, 23 Jln Tun Abg Hj Openg, Kuching ......(c) Incomplete bank address e.g. Hong Leong Bank Berhad, Sabah Branch. Public Islamic Bank Berhad with no address. Affrin Bank Berhad, Melaka. Ambank Berhad, Penang . (d)Duplicating bank code & bank address . e.g. MBB, Cawangan Bangsar, KL. CIMB , USM, Pulau Penang. Ambank Berhad, Beautiful Jade Centre, Miri.
The current security system for visitors to Wisma Bapa Malaysia has been adopted by most Government Departments & Statutory Bodies. All visitors will have to report to the security post, present their ICs and obtaining departmental passes. The ICs will be retained till the security passes are returned to the security post. Normally the security guard will enquire the visitors whom they intend to visit & the purposes of their visits.
Diadvantages : Visitors may feel unsecure when their ICs are being retained as the information contained therein may be misused, copied or even ICs being photostated for unknown intentions. 2. IC may even be wrongly passed to the another visitor. 3 It is inconvenient and unsecure to keep so many ICs together in the event that the visitors are in groups. 4. Visitors may feel annoy, uncomfortable or embarrassed when they are questioned by the security. (case example : When YB Patau was asked to produce IC at Bank Negara, Kuching in late 1990, he got very annoyed ).
The advantages of the new ideas are :-
1. All necessary information are kept in the system i. e. names of the visitors, the date , the time of arriving & leaving etc.
2. It will provide better image to the Department/Organisations
3. This will provide better working enviroment to the security
4. Greater efficiency of work process and also provide higher Customers satisfaction
Nota : ID (Identity) : IC, Departmental Pass, Driving Licence, Police personnel ID, Passport.
Visitors: Government Officers from others Department/Buildings, Suppliers, Casual Labourers, Public, Headmen, VIP, Visitors to Ministers, Customers to POS Malaysia e.g. Bills payers, BSN /RHB Account Holders.......
The general description of the system is as described in Summary of Idea and attached concept diagram.
1. System Requirement:
1.1 Smartphone/tablet with WiFi, 2.5G/3G/4G, or GPS for both driver and parking attendant
1.2 Controlled WiFi service for parking areas not covered by 2.5G/3G/4G.
2. Process:
2.1 Driver
2.1.1 Registration
Step 1: Subscribe to online payment service (e.g. Electronic Bill Presentment and Payment)
Step 2: Install centralise parking application (native mobile apps) onlo mobile smart device.
Step 3: Register as user of the parking application.
Step 4: Prepay - deposit an amount into user account for deduction according to usage of parking lot.
2.1.2 Parking
Step 5: Park at available parking lot.
Step 6: Key in parking lot number. (The identifier for a particular parking lot is its number and the approximate location of user based on GPS or telecommunication tower or WiFi access point. The online system will log parking start time upon submission of parking lot number.)
2.1.3 After parking
Step 7: Release parking via mobile application. (Charging will stop upon time of release)
Step 8: Drive away.
Parking bill statement can be issued monthly by the system.
2.2 Parking Attendant
Step 1: Browse application installed in tablet to identify parking lots reported by system as not occupied.
Step 2: Verify if these parking lots are physically unoccupied. For a particular occupied parking lot, check for parking coupon. If valid coupon is not displayed, issue compound ticket and update the system. If valid parking coupon is displayed, update the system that the parking lot is occupied.
3. Benefits:
3.1 Convenience
3.1.1 Drivers do not need to worry about over parking. No time will be wasted on payment of over-parking fines.
3.1.2 Drivers do not need to buy parking coupons. The system also eliminates the hassle of buying different coupons for different towns.
3.2 Cost Effective
3.2.1 Reduce cost of purchasing parking coupons.
3.2.2 System does not need expensive and specialized hardware installation such as boom gates, parking ticket dispensers and sensors. It only requires WiFi installation for areas with no 2.5G/3G connection. Thus, maintenance cost is minimal.
3.2.3 The application system can be developed using mostly open source tools, thus development cost is not only low but vendor independent as well.
3.2.4 Eliminate the possibility of drivers paying for unnecessary extended parking time due to "over-budgeting" of parking time.
3.2.5 Ease the parking verification by attendants, as they only need to check parking lots marked as unoccupied in the system.
3.3 Better Planning
3.3.1 For local councils and planning authorities, the parking lots occupation data can be used for better town planning.
3.4 Better management of parking fee
3.4.1 Ability to seamlessly distinguish parking payments to different local authorities for better accountability.
3.4.2 Ability to differentiate parking rates by location/time if the centralised parking system can be fully implemented in a particular area. This will enable better traffic planning and control.
3.5 Better traffic control
3.5.1 Ability to display real time parking availability information to motorists via electronic display panels at strategic places.
3.5.2 Drivers can also check parking space availability through mobile smart devices.
4. Answers to Address Possible Concerns
Concern 1: Limited smartphone penetration
Answer: The Nielsen 2012 Smartphone Insights reported that in Q1 2012, the smartphone penetration rate in Malaysia is 27%. According to this report, 58% of surveyed mobile users are likely to upgrade their phones in 2012 and 79% of them will upgrade to smartphone. (source: Bernama online)
Users of mobile smart devices (smartphone and tablets) are increasing as the technology matures. As the development of the centralised parking system may take at least 2 years. By the time it is deployed, the number of smart device users are likely to be large enough to ensure successful deployment of the system.
The system can co-exist with existing coupon based parking system. It is also possible to reserve a few parking lots at various locations for users using smart devices.
Nevertheless, a thorough feasibility study is required.
Concern 2: Connectivity problem
Answer: The system can either use WiFi, 2.5G, 3G or 4G for its locational service and connection to centralised database. Connection speed will not be an issue if the system is designed using bandwidth thrifty architecture (e.g. combination of mobile and web technologies). GPS feature in mobile smart device can be used for added accuracy in location identification.
Concern 3: High usage cost
Answer: Locational service via GPS or telecommunication towers is free of charge. Data charges are minimal if the application system is designed using the said bandwidth thrifty architecture.
Concern 4: Lack of confidence in the security of mobile applications
Answer: The application can be as secure as any web-based systems as they share similar back-end design/technology. The system does not need to store any user specific data permanently in the mobile smart device.
Currently, proper processing/review of innovative idea submissions through SCS-ii is likely to be difficult or impossible if the submissions are long and detailed. This is due to corruption of format of submission at printout and SCS-ii Secretariat's (reviewer's) screen. (Refer to attached pictures on current formats at contributor's screen and printout/Secretariat's screen)
It is suggested that the System be improved so that what contributors see is what the Secretariat get.
SCS Identity card is a smart card and embedded with smart chips which accessible to SCS information from State HR System. State HR System should have updated information of State's Civil Servant. SCS Card consist of SCS Identity No/MyCard , name, service year, current location, accessibility of government building and accessibility of state application system.
The upcoming WBM Parking Card is only a solution for physical entry to WBM parking, building and offices. A comprehensive solution should also cater for other government building and manage security on government information.
It is a vision that each every PCs used by SCS to be install with a reader at the side of PC screen to slide the SCS Card or a device similar to MyCard reader. As a summary for level of security & confidentiality:
1. First Level - entry to government building
2. Second Level - Login & password
3. Third Level - SCS Card
3. Fourth Level - Thumb print
Source of information is from the State HR System and used as a Directory System to access State Application System and security entrance of government building, presence and movement of SCS etc.
Today, handphone is a nomore a luxury but a necessity in living. Everybody owns a handphone now so that everywhere they go, they can be contacted or able to receive the latest information from office or Internet.
In banking commercial, handphone being targeted as a authentication measure to verify the transaction online via TAC. This mobile document idea also based on this concept:
- Officers who are away from office can access to their documents using their laptop, tablet or smartphone.
- They can read, amend, endorse and approve the documents and immediately send back to office to process.
- To approve any documents (or electronic forms) the system can prompt the officer with an authentication measure such as the password known by him/her to avoid being abused.
- Once password is accepted, an sample of the officer's signature (collected during system registration) to be imprinted on the said document. However, signature is not necessary. It can be replaced by other measures such as a computer generated statement (e.g. this document has been endorsed by -------).
Officer then send back to office to be printed out for further process. At same time, an SMS notification will be sent to the officer for confirmation. This can prevent any misuse of the system.
However, this system is not suitable for top secret documents but is believed that majority of office related documents can be used, such as application for claims, leaves, license, permit, declaration and any other approvals that required the officer's endorsement.
If this can be implemented, the office will not need to wait for the officer to return to work to process the pile of documents sitting days on the table. This system allows "zero minutes" of waiting because the officer can process the document even though he/she is attending the meeting outside office.
This idea does not require any purchase of authentication licenses. It just make use of the SMS service and therefore is very cost-effective.
Attached herewith is the concept diagram for this idea.
The existing eMS allows the organiser to creates a meeting subject matter, issue electronic invitation, record the minutes and track/monitor action taken. Current situation a recorder have to listen to the meeting and capture subject details into eMS. This will slow down the process of capturing as the recorder need to fully focus on the meeting with various discussion happen at the same time. Some time the recorder unable to capture all the details and have to recall back the decision made.
It is proposed that a voice recognition application built in the system. The voice captured in the meeting convert to text in the system. Eventhough the voice captured is unable to convert 100% of voice to text but at least 70%-80% of the decision made during the meeting already captured in text format in eMS. This will help the minute recorder to recall back the subject matter and amend and update the minutes accordingly.
The voice capturing is separated according to agenda or subject matter created in the system. The system should allows the minute recorder to control voice recording process through 2 types of selection - button on the system or voice recognition on the agenda or subject matter.
The system should allows real-time amendments of the minutes during the meeting and also allows further amendments after the meeting.
Application converting voice to text is available in the market but need consideration on reducing unnecessary sound from the surrounding and fully focus to the chairman of meeting, handle different languages during meeting and stand-by microphone at strategic places. It is suggested that the system allows playback on the voice recorder whenever required. It is also suggested that wireless microphone or clip on microphone used for the system.
